Frequently Asked Questions

Everything you need to know about your best night's sleep.

How long does the mattress take to expand?

Most Casper mattresses expand within minutes, but it can take up to 24-48 hours to fully firm up and reach its final shape.

What is the 100-night trial policy?

We offer a 100-night risk-free trial. If you don't love your mattress, we will pick it up and provide a full refund within the first 100 days.

Does the mattress require a specific bed frame?

Our mattresses work best on a firm, flat surface such as a platform bed, slatted frame with slats no more than 4 inches apart, or a dedicated foundation.

How is the mattress shipped?

Your mattress is compressed and rolled into a compact box, then delivered directly to your doorstep via standard ground shipping.

Is there a warranty included with my purchase?

Yes, all Casper mattresses come with a 10-year limited warranty that covers manufacturing defects and structural issues.

Do you offer old mattress removal?

Yes, we offer an optional In-Home Delivery and Setup service in select areas which includes the removal of your old mattress.