Returns & Exchanges

At Casper, we want you to love the way you sleep, which is why we offer a 100-night risk-free trial on our mattresses and a 30-day return window for accessories. If you aren't completely satisfied, we'll make the return process simple and provide a full refund to your original payment method.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to start the process for any eligible item.

2

Schedule a Pickup

For mattresses and large furniture, we will coordinate with a local charity or recycling partner to pick up the item directly from your home at no extra cost.

3

Pack and Ship Small Items

For pillows, sheets, and smaller accessories, simply print the prepaid shipping label provided and drop the package off at any authorized shipping location.

4

Receive Your Refund

Once your return is picked up or received at our warehouse, we will process your full refund within 5 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing